KAFEN
KAFEN MALAYSIA OFFICIAL APP is available now !
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Q. How do purchase my order on the site?
To order your purchase :
1. Click “Add to cart” button on the products you wish to purchase.
2. Click “Continue Shopping” to continue add other products into the cart or click “Checkout” to proceed your payment for the products.
3. You'll reach a log in page where you need to log in your account using your Username and Password. If you don't have an account created yet, you need to register an account before you proceed your payment.
4. You'll need to confirm your shipping address on the “Shipping Address” page and click “next” button.
5. From here, you need to select your shipping methods and click “next” button.
6. Next you'll need to choose your payment method then click “next” button.
7. After the steps before this have been done, You need to reconfirm your billing details and agree on the terms and condition.
8. Click “Confirm Order” to complete the order.
Q. How to change my account personal information and shipping address?
• Log-in your account → Click on “Account Maintenance” → Edit your account information and Shipping address here.
Q. I forgot my Password for my account. What should I do to retrieve it?
1. Click on “Lost Password?” and fill your email that used to register the account in the box.
2. Click Submit.
3. A verification token will be sent to you. Once you have received the token, you will be able to choose a new password for your account.
Q. Can I cancel an existing order that have been made?
Yes, only if the order is still on pending status.
- Please send an email to our customers service email [email protected] at with the message title “Request to cancel order” in order to inform us about the cancellation order.
- Orders that are in shipping or shipped will not be cancel.
Q. What is the product's transaction currency?
All products transaction currency will be done in Ringgit Malaysia.
Q. How long does the delivery usually takes?
Delivery usually will takes about 3 to 10 working days , without weekand & public holidays.
Q. I still have doubts!
Sorry that we're unable to clear your doubts in the F.A.Q page. Please kindly send us an email to [email protected] for us to clear your doubts.
问：如何在网站上购买我的订单？
订购您的购买：
1. 在您要购买的产品上点击“加入购物车”按钮。
2. 点击“继续购物”继续将其他产品加入购物车或点击“结账”进行产品付款。
3. 您将进入一个登录页面，您需要在该页面使用您的用户名和密码登录您的帐户。如果您还没有创建帐户，则需要先注册一个帐户，然后才能继续付款。
4. 您需要在“收货地址”页面确认您的收货地址，然后点击“下一步”按钮。
5. 从这里，您需要选择您的运输方式，然后单击“下一步”按钮。
6. 接下来，您需要选择您的付款方式，然后单击“下一步”按钮。
7. 完成之前的步骤后，您需要重新确认您的账单详细信息并同意条款和条件。
8. 点击“确认订单”完成订单。
问：如何更改我的帐户个人信息和送货地址？
• 登录您的账户 → 点击“账户维护” → 在此处编辑您的账户信息和送货地址。
问：我忘记了帐户的密码。我该怎么做才能取回它？
1. 点击“丢失密码？”并在框中填写用于注册帐户的电子邮件。
2. 单击提交。
3. 验证码将发送给您。收到验证码后，您就可以为您的帐户选择一个新密码。
问：我可以取消已经下订的现有订单吗？
是的，仅当订单仍处于待处理状态时。
- 请向我们的客户服务电子邮件地址[email protected]发送邮件，邮件标题为“请求取消订单”，以通知我们取消订单。
- 已发货或已发货的订单不会被取消。
问：产品的交易货币是什么？
所有产品交易货币将以<<马来西亚 令吉>>进行。
问：通常需要多长时间才能收到货？
出货后,需要大约3到10个工作日可以收到(不包含周末和假日喔，再请您见谅喔～）
问：我还有其他疑问！
很抱歉，我们无法在常见问题解答页面中清除您的疑虑。请给我们发送电子邮件至 [email protected] ，以便我们消除您的疑虑。