Return & Refund Policy

1. If you find any defect or damage or shortage of parts after receiving the goods, you need to exchange the goods, please contact us within 7 days after the arrival of the goods.

2. Please keep the original packaged goods intact when returning or exchanging (return the goods in accordance with the return procedure). We fully protect your shopping rights.

3. Note for return and exchange: the returned product must be restored to its original state, that is, it must be restored to the original state when you received the product (including host, accessories, inner and outer packaging, random documents, gifts, event gifts, etc.)

4. The following circumstances may affect your right to return:
* Commodities more than 7 days after receipt.
* Commodities that have been opened, used, or vandalized.
* Commodity packaging (boxes, boxes, accessories, gifts, etc.) is destroyed or lost.
* If you do not contact our customer service in advance, that is, if you return the returned goods without authorization, our company will not be able to accept your return refund.

5. If you have already obtained a paper invoice, please return it at the time of return.

6. Please pack the returned goods properly in the packaging carton used by the delivery manufacturer. If the original carton is lost, please use another carton to wrap the goods outside the original factory packaging. Do not directly paste paper or paper on the original factory packaging. Write text. If the original packaging is damaged, the product cannot be returned or the damage fee must be deducted from the refund.

7. After you apply for a return or exchange, please take the initiative to obtain a receipt from the freight staff, and keep it until the return and exchange is completed for future inquiries.

8. Commodity returns and exchanges need to pay for the round-trip transportation costs. (Except for defects or damage or shortage of parts)

9. If your goods are lost during the return journey, TW KAFEN SDN. BHD. will not be liable. Once we check and confirm the goods/products, the customer will receive a refund within 7 working days after confirmation.

Please return your purchased goods to the following address:
Recipient's name: James Lim
Phone number: 016-211 7696
Recipient address: Lot 10, Jalan Pelabur 23/1, Seksyen 23, 40300, Shah Alam, Selangor, Malaysia.

If you have any questions or questions, please contact us at [email protected] or +6016-260 7992(Whatsapp).

1.收到商品后如发现有瑕疵或破损或是配件短缺的状况，需要办理换货，请于到货后7天内联络我们。
2.退换货（依照退货程序办理退货）时敬请保持原包装商品的完整，我们完全保障您的购物权益。
3.退换货注意事项：退货的商品必须必须回复原状，亦即必须回复至您收到商品时的原始状态 ( 包含主机、附件、内外包装、随机文件、赠品、活动赠品等 )
4.下列情形可能影响您的退货权限：
* 签收后超过7日的商品。
* 已拆封、已使用、人为破坏的商品。
* 商品包装（包装盒，包装箱，配件，赠品等）被毁坏，丢失的商品 。
* 如未事先联系我们客服，即擅自寄回退货商品，本公司将无法受理您的退货退款。
5.若您已取得纸本发票，请于退货时一并退还。
6.请您以送货厂商使用之包装纸箱将退货商品包装妥当，若原纸箱已遗失，请另使用其他纸箱包覆于商品原厂包装之外，切勿直接于原厂包装上黏贴纸张或书写文字。若原厂包装损毁将无法退货或须将损坏费用于退款中扣抵。
7.当您申请退换货后，请主动向货运人员索取单据，并保留至退换货完成，以利日后查询。
8.商品退换货需自行支付来回运送费用。 （瑕疵或破损或是配件短缺的状况除外）
9.如果您的货物在回程途中丢失，TW KAFEN SDN. BHD.也将不承担任何责任。一旦我们检查并确认商品/产品，客户将在确认后的7个工作天内收到退款。

请将您购买的商品退回到以下地址：
收件人姓名: James Lim
电话号码: 016-211 7696
收件地址: Lot 10, Jalan Pelabur 23/1, Seksyen 23,40300, Shah Alam,Selangor,Malaysia.

 

如果您有任何问题或疑问，请通过 [email protected] 或 +6016-260 7992(Whatsapp) 联系我们。